TERMS AND CONDITIONS OF USE OF THIS SITE

1. General Information

The content of this website, including text, images, graphics, and any other material, is protected by intellectual property rights and is for informational purposes only. The information provided does not constitute medical advice or replace consultation with a healthcare professional. If you have questions about a medical condition or the compatibility of our products with your skin, consult a dermatologist or doctor before use.

2. Use of Skin Care Products

Our products are formulated exclusively for external use. HELICONIA BEAUTY LLC and CILLIAN SAORIX, SA are not responsible for any adverse reactions, irritations, or allergies caused by the use of our products. It is recommended to perform a patch test on a small area of ​​skin on your hand or leg before applying any new product to your skin.

If you experience redness, irritation, itching, or other adverse reaction, discontinue use immediately and consult a healthcare professional.

Our products are NOT intended to diagnose, treat, cure or prevent any disease.

3. Allergy Information

Before using any product, carefully review the list of ingredients. If you have allergies or sensitive skin, consult your doctor before use. HELICONIA BEAUTY LLC and CILLIAN SAORIX, SA are not responsible for allergic reactions resulting from the use of our products.

4. Use and Safety of Accessories

Accessories marketed under the HELICONIA brand are designed for a specific purpose. They should not be used in any manner other than that indicated in their instructions.

HELICONIA BEAUTY LLC and CILLIAN SAORIX, SA are not responsible for:

  • Injuries caused by improper use of accessories.
  • Personal or third-party damage resulting from misuse of the product.
  • Combined use with non-recommended products.

5.Return and Refund Policies:

Returns are only accepted for products that were received broken or defective. Please provide photos for evaluation. HELICONIA BEAUTY LLC will issue a credit for the full amount or replace the product. This option is the customer's choice, provided proof (photos) is accepted.

The time limit for returns is 15 days.

Returns are not accepted for adverse reactions, irritations, allergies, or skin sensitivities.

Return process

The user must submit a return request by mail or via the web form within 15 days of purchase, including photos of the broken or defective product.

Heliconia will coordinate the pickup of the returned product.

Returns must be requested within the period indicated in our Return Policy (15 days)

We reserve the right to reject returns that do not meet these requirements.

6. User Responsibility

  • The user is responsible for proper storage of the products. Exposure to heat, sunlight, or contamination after purchase may affect the product's quality; therefore, we are not responsible for damage resulting from improper storage.
  • The user agrees that use of the products is at his or her own risk, with no express or implied warranties of specific results.

7. Limitation of Liability

  • HELICONIA BEAUTY LLC and CILLIAN SAORIX, SA are not responsible for any direct or indirect damages that may arise from the use of the products, including, but not limited to, adverse reactions, allergies, irritations, loss of use or unmet expectations.

8. Accessories

Accessories identified by the Heliconia trademark on their packaging are protected by intellectual property rights. Reproduction of HELICONIA BEAUTY LLC's intellectual property rights in whole or in part in any form is prohibited.

HELICONIA products are only sold and distributed through this website or through duly authorized representatives of HELICONIA BEAUTY LLC or CILLIAN SAORIX, SA

9. Changes to the Terms and Conditions

We reserve the right to update these terms without prior notice. You are responsible for checking this page periodically for any changes.

10. Authenticity and Official Distribution

HELICONIA products are sold only through this website and authorized retailers. We do not guarantee the authenticity of products purchased from unauthorized third parties.

Purchasing outside of our official channels involves risk, and you waive any claims against HELICONIA BEAUTY LLC and CILLIAN SAORIX, SA for products purchased from unverified sources.

HELICONIA BEAUTY products are manufactured in Los Angeles, California, United States of America.

11. Confidentiality and Privacy Notice

HELICONIA will not directly or indirectly disclose personal, contact, or payment information received from users who access the website www.heliconiapty.com to purchase its products. Information legally required by a competent authority or that falls within the exceptions set forth in the Personal Data Protection Act is exempt from this confidentiality obligation.

 

Privacy Notice

HELICONIA is responsible for the processing of information requested from users directly through the website www.heliconiapty.com . The information collected is subject to the consent of the data subject and will have the following purposes:

•Manage the purchase and/or return of Heliconia products purchased through the website.

•HELICONIA will not carry out data transfers of the information collected beyond those necessary to carry out the sale of the purchased products; it may transfer data to CILLIAN SAORIX, SA

•The requested data is relevant and will be retained for only 7 years.

• HELICONIA has adopted and continually updates the necessary administrative, digital, and physical security measures to protect the personal data of its owners against damage, loss, alteration, destruction, or unauthorized use, access, or processing.

·     HELICONIA acts as the controller of users' personal and financial data.

Links to Third Parties

This website may include links to third-party websites for additional information. We are not responsible for the content, statements, or accuracy of the information on these external sites. We are also not responsible for the processing of any data collected.

Shipping Policy

Heliconia Beauty LLC's website offers door-to-door delivery service.

There are two ways to purchase HELICONIA products in the Republic of Panama:

Panama residents purchasing through the website: www.heliconiapty.com . Deliveries are made through the SERVIENTREGA service and you should receive your product within 24 to 48 hours after payment. For Bocas del Toro, Colón, and Isla Colón, delivery time is 48-72 hours.

Residents in Panama buying directly on the website AMAZON USA: Delivery time will be determined by the Miami postal code service you select.

For US residents: You can purchase directly from www.amazon.com or www.heliconiapty.com. Delivery times will be described at checkout.

Panama City, Panama :
CILLIAN SAORIX SA is the official distributor of HELICONIA products in Panama, in partnership with SERVIENTREGA Panama, who will deliver your order directly to your door.

USA :
HELICONIA skincare products are available through Amazon.

Limitation of Liability

HELICONIA BEAUTY LLC / CILLIAN SAORIX, SA is not responsible for any damages or injuries resulting from the improper use of our products or the information provided on this website. By using our site or products, you agree to these terms.

Updates to this Disclaimer

We reserve the right to update or modify this disclaimer at any time without prior notice. Please check this page periodically for any changes.

Contact us

Email: social@heliconiapty.com | care@heliconiapty.com

HELICONIA BEAUTY LLC
2700 S Woodlands Village Blvd, Ste 300 (455)
Flagstaff, Arizona 86001, United States

CILLIAN SAORIX SA (DISTRIBUTOR IN PANAMA)
10th Floor, Banistmo Tower, Aquilino de la Guardia Street, Marbella
Panama City, Panama
Tel: (507) 282-1311

Social networks

Instagram: @heliconiapty

Facebook: Heliconiapty

TikTok: @heliconia_pty

WhatsApp: + (507) 6348-7164